Wobabybasics — Terms of Sale

Terms of Sale

PLEASE READ THE BELOW TERMS AND CONDITIONS CAREFULLY.



CURRENCY

All prices are listed in US Dollars. All orders are processed in US Dollars.


PAYMENT

We accept all major credit cards and regular bank account payments through PayPal, the secure online payment service.

You do not need a PayPal account as PayPal will allow you to pay using your credit card or with your bank account should you have a PayPal account.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


SHIPPING

All items are shipped from our main warehouse in Shanghai, China.


Orders placed during weekdays before 12PM EST (excluding holidays) will ship within 2 business days, pending availability and credit verification. All orders placed after 12PM EST will begin processing the next business day.

For shipments within China, we ship via Shunfeng Express at a flat rate of $2 for standard packages. The estimated delivery time is 1-3 business days.

Shipments to Hong Kong and Taiwan ship via Shungfeng Express at a flat rate of $4 for standard packages. The estimated delivery time is 2-4 business days. 

International packages are mailed through China Post Registered Airmail at a flat rate of $9 for standard packages. The estimated delivery time is 1-4 weeks.

International customers may incur additional taxes, custom duties, other fees or delays due to International custom issues that Wobabybasics will not be held responsible for. 

Please notify us by email if you prefer to ship with an alternate carrier, require express delivery or require multiple shipping addresses.

GIFTS

Wobabybasics products make great gifts. If you would like to send to an address other than your own, note the delivery instructions when you place your order.

If you would like to include a complimentary gift card, please send us an email with the message that you would like to send, and we will gladly package it appropriately and attach a card on your behalf.


RETURNS

NO REFUNDS OR EXCHANGES ON SALE ITEMS.

If you are not happy with your purchase, Wobabybasics will provide an exchange or issue a full refund, provided that the products returned are unworn, unwashed, unaltered and with the original tags still attached.

Contact sales@wobabybasics.com within 7 days of receiving the products with your reason for the return and whether you would like us to exchange your item or to arrange a refund. For exchanges, please indicate the desired model/size. We will respond promptly by email with the return procedures.

Wobabybasics offers discontinued, out-of-season and over stock products all in perfect condition on our online boutique. However, if you receive a defective product, please notify us at sales@wobabybasics.com within 5 days of receiving the product, with a picture of the defect attached, to be eligible for a return or exchange.

Note that return shipping fees are the responsibility of the sender and Wobabybasics will not be held liable for goods that are lost in transit.

All sale items are not eligible for returns or exchanges.

If you do not follow the return policy, Wobabybasics will only accept returned and defective items at our discretion.


WOBABYBASICS HAND-ME-DOWN PROGRAM

Our unique Hand-Me-Down Program has been developed to reduce landfills by reusing baby clothing. We invite our clients to exchange Wobabybasics items that have been fully used or outgrown for a 10% discount on their next purchase. Read more about the program here.


PRIVACY POLICY

We take your privacy very seriously and our online security provides ordering with maximum security and privacy.

We will only use your personal information to communicate directly with you, or as required to fulfill your order. To fulfill your order, Wobabybasics will have access to your address and email. We will use this information to communicate with you about your order, and share your information to third parties (shipping companies) only in relation to servicing you. They are permitted to use your information for the sole purpose of performing their functions to ensure your order is processed and delivered to you. We do not share your information with third parties not related to fulfilling your order.

If you choose to subscribe to our mailing list, we use your email address to send you our newsletters. Every communication provides the option to opt out of future correspondence from us, if you wish to do so.


NEWSLETTER

If you would like us to stay in touch with you, fill out our signup form here.

We will let you know about anything fun happening with Wobabybasics, such as release of a new collection, new store openings in your area, sample sales or auditions for baby/child models.

However, Wobabybasics is very respectful of our customers and will not overwhelm you with emails.


CUSTOMER SERVICE AND QUESTIONS

Wobabybasics welcomes any comments, questions or feedback. Many of our products have been designed based on the feedback and suggestions of our guests and clients.

Please email us at info@wobabybasics.com and we will reply as soon as possible.


THANK YOU.